Terms & Services
Review The Terms of Service
We will provide the most professional cleaning service where all the employees are background checked, insured, and have been thoroughly trained in the proper use of all our products and equipment.
Our Promise Of Excellence
If you’re not satisfied with our service we will come back and clean it within 48 hours, and if you’re still unhappy we will pay a professional competitor of your choosing to re-clean that week!
Each Client is assigned a primary, and secondary Team Member. Although our Team Members clean solo there are times where you will have both Primary and secondary in your home and other times where it will just be you secondary. All of our Team Members are trained to deliver the same level of satisfaction our clients have become accustomed to.
We will provide all cleaning supplies, vacuums, and equipment for your ease and convenience. If you request that our technicians use your supplies or equipment (including vacuum cleaners), you agree not to hold HomePlus Cleaning Service or any of its personnel responsible for damage to any article or component.
EMPLOYEE CODE OF CONDUCT
Our employees are instructed not to smoke, drink, eat in your home. The technician may need to call/text management to discuss updates/status.
Most of our clients may give us a key to their home, code to garage, but other methods of entry can be agreed upon. Our policy is to lock the door while we are cleaning and to not allow access to unknown persons. We will follow any home entry instruction you wish to provide.
We allow a courtesy of (1) skipped cleaning per quarter. If you need to reschedule, please contact our office no later than 48 hours before your scheduled cleaning. Rescheduled cleanings after the 48 hours are subject to $70 fee. The same rate will be charged if we cannot gain access to your home if you have chosen not to leave the company your key. For clients cancelling a Deep Clean under 48 hours are subject to a 50% fee. Please understand that a lot of work goes into booking and scheduling a larger clean. This balance may be applied to your cleaning if rescheduled within 4 weeks from the date of cancellation.
All payments of services completed are due no later than completion of service. HOMEPLUS accepts all forms of payment (credit card, debit card, cash, and check). We require a credit card on file, which a hold will be placed on 24hr prior to the cleaning and charged on the day of each cleaning. If you wish you pay by check, please make the check payable to HomePlus Cleaning Service. A $35.00 fee will be assessed for any checks returned by your bank. Clients are also able to prepay for any amount you would like to your account. The credit on your account will simply get smaller and smaller until used up. All sales are final, HOMEPLUS does not conduct refunds.
Please call us in advance for special requests (i.e. after construction, refrigerator cleaning, inside of oven, inside windows, the basement, garage, extra rooms) so we can schedule the time needed to complete these items. Based on the time needed, additional fees may be charged.
We make every effort not to break or damage items, but sometimes accidents may occur. For this reason, we request all irreplaceable items be stored and/or not cleaned by our staff. Our personnel are instructed to call our office if anything is damaged, also to leave a note advising you of the incident. We reserve the option of repair or replacement before a monetary settlement.
PREPARING FOR THE CLEANERS
It would be appreciated if items were picked up off the floor, as well as if dressers and counters were not piled with too much clutter before we arrive. This allows the cleaning team to clean more thoroughly and not spend time picking up items. Please have dishes cleared from the sink and counters.
In the summer months it would be appreciated if you would set your air conditioner at an appropriate temperature. In the winter months we appreciate cleared sidewalks and driveways so the staff are able to gain access to the home.
If for some reason you do not want a particular room cleaned, please contact the office so we can communicate with the cleaning team.
Pets are not a problem to HOMEPLUS! We would love to know their names for our reference. Also, if any pet is aggressive we ask that you secure them while we are cleaning your home. If they are friendly we will be happy to clean around them. Our teams are instructed not to enter a house if they believe an animal is a threat. Please remember that pets may behave differently if a family member is not present.
Pet messes— our cleaning teams will not pick up any pet messes unless it is pre-discussed with the homeowner and agreed upon.
HIRING OF HOMEPLUS CLEANING SERVICE EMPLOYEES
All of our employees have signed a Non-Compete agreement with HomePlus Cleaning Service. They are prohibited from soliciting any business (related or unrelated to the services we provide) from any customer on his/her own behalf or on behalf of any third party during their employment with HomePlus Cleaning Service or for two years following termination of employment. You agree not to hire past or present employees of HomePlus Cleaning Service for a period of no less than (2) years from the date the employee last worked for HomePlus Cleaning Service. A great deal of time and resources are put into hiring our staff. In the event you feel you must hire an employee of HomePlus Cleaning Service in spite of this agreement, then a $4500.00 placement fee is due immediately upon employment of the past/present employee, regardless of whether the employment is regular or on a contract basis.
Although gratuity is not expected or required, the cleaning teams certainly welcome it! A great way to show the team your appreciation is with gratuity. The amount of gratuity is split equally among the members of the team. Cash gratuity is preferred. However, you may leave additional amount on your credit card on file.
In severe weather, we may determine it is not safe to travel and/or carry equipment and supplies to your home and cancel that day’s service. When this occurs, we will contact you via your preferred method to reschedule your cleaning.
We do not provide service on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, or Christmas Day. We will contact you ahead of time to arrange an alternate day for that week if your cleaning day falls on a holiday.
Our cleaning staff is not trained or authorized to perform plumbing services, including unclogging toilets or drains. If you require any plumbing assistance, we recommend contacting a professional plumber. HomePlus Cleaning Service and its personnel will not be held responsible for any damages or issues arising from plumbing-related tasks.
Please note that the plumbing policy is in place to ensure the safety and quality of our services. We appreciate your understanding in this matter.
ELECTRICAL OUTLET POLICY
At HomePlus Cleaning Service, we prioritize the safety of our clients and our cleaning staff. We would like to inform you about our electrical outlet policy to ensure a secure and efficient cleaning experience.
Grounded Outlets: It is essential that all electrical outlets used during our cleaning service are properly grounded. Grounded outlets provide an important safety feature that helps protect against electrical shocks and potential hazards. Our cleaning staff will only utilize grounded outlets to power their equipment.
Tripping Breakers: In the event that an electrical outlet is not properly grounded, our vacuum cleaners may cause a breaker to trip. This occurs as a safety measure to prevent electrical overloading and potential damage. If our cleaning staff encounters an outlet without proper grounding, they will refrain from using it to avoid any disruption or damage.
Reporting Outlet Issues: If you are aware of any outlets in your home that are not grounded or have other electrical issues, we kindly request that you notify us in advance. This will allow us to adjust our cleaning procedures accordingly and ensure the safety of our staff and your property.
Professional Electrical Assistance: Please note that our cleaning staff is not trained or authorized to perform any electrical repairs or modifications. If you encounter any electrical issues during our service or require assistance with grounding outlets, we strongly recommend consulting a licensed electrician for professional assistance.
We appreciate your cooperation in adhering to our electrical outlet policy. By working together, we can maintain a safe and efficient cleaning environment. If you have any questions or concerns regarding this policy, please feel free to contact our customer service team.
STEP STOOL AND LADDER SAFETY POLICY
Use of Company-Provided Step Stools: Our cleaning team will exclusively utilize company-provided step stools for tasks that require reaching higher areas, such as cleaning windows, dusting shelves, or accessing overhead fixtures. These step stools are designed with stability and safety in mind, providing a secure platform for our staff to perform their duties.
Prohibition of Ladders: To further enhance safety and prevent accidents, our cleaning staff is strictly prohibited from using ladders during the cleaning process. Ladders can pose a higher risk and may lead to injuries or damage to property if not used correctly. By adhering to this policy, we ensure a consistent and safe approach to our cleaning operations.
Staff Training: Our cleaning staff undergoes comprehensive training programs that include instructions on the proper use of step stools and the prohibition of ladders. They are educated on the potential risks associated with improper use of ladders and the importance of using step stools for elevated tasks.
Reporting Safety Concerns: If you notice any potential safety hazards in your home, such as unstable surfaces or obstacles that may hinder the safe use of step stools, we kindly request that you inform us in advance. This enables us to take necessary precautions and ensure a safe working environment for our cleaning team.
Professional Assistance: Our cleaning staff is not authorized to perform tasks that require specialized equipment or professional expertise beyond the scope of cleaning services. For tasks involving significant heights or complex access requirements, we recommend consulting a qualified professional who specializes in those areas.
By implementing this Step Stool and Ladder Safety Policy, we aim to minimize the risk of accidents, protect our cleaning staff, and maintain the integrity of your property. We appreciate your cooperation and understanding in adhering to this policy.
If you have any questions or concerns regarding our Step Stool and Ladder Safety Policy, please do not hesitate to contact our customer service team. Thank you for choosing HomePlus Cleaning Service.
By using our services, you are agreeing to the Terms of Service above.